Welcome to CTI Resources Biometric Solutions FAQ. Whether you're exploring facial recognition, fingerprint authentication, or the UNIS T&A software, here’s everything you need to know.

Sales FAQs

Why should I use facial recognition or fingerprint readers?

Biometric systems eliminate manual data entry, prevent buddy punching, reduce admin workload, and deliver fast, secure authentication—ideal for modern workplaces.

I've had trouble getting my fingerprint scanned—how do I know it’ll work for me?

We provide live demonstrations and proof-of-concept trials to ensure compatibility.
📞 Call us at +603-5191 7818 to schedule yours.

Why choose UBio biometric devices?

UBio readers feature:

  • Live vs. fake fingerprint detection
  • Anti-spoofing facial recognition
  • Designed for high-traffic & high-security environments
What’s special about UNIS or Alpeta software?

Our software goes beyond Time & Attendance:

  • ✅ Access Control
  • ✅ Visitor Management
  • ✅ Mobile Key Access
  • ✅ Car Park Integration
  • ✅ Meal Management
Can I request a customized system?

Yes! We offer tailored modules built for construction sites, factories, dormitories, and more. Let’s build it around your needs.

Is Anti-Passback supported?

Yes. Prevent tailgating or re-entry with Anti-Passback configurations.

What’s the warranty coverage?
  • Device warranty: 12 months
  • Fingerprint sensor: 10 years
Will it work in dusty, wet, or harsh environments?

Yes. Most devices are IP65-rated for dust and water resistance.

Can I bring the reader to events or sites?

Yes! We offer portable kits with handles and hard cases—perfect for project sites, roadshows, or temporary setups.

Technical FAQs

How do I get the raw data from the reader?
  • UNIS: Install the desktop client
  • Alpeta: Use a web browser, no installation required
Will the reader work during a power failure?

Yes—with our UPS battery backup, the device can operate up to 4 hours for attendance logging.

What happens to data during an outage?

Data is safely stored in built-in memory and auto-synced when power returns.

Can I use access cards together with biometrics?

Yes—RFID and Mifare cards can be used alongside facial/fingerprint scans for dual authentication.

Can I mix different UBio reader models?

Yes—our system supports mixed model deployments across branches and entry points.

Can all readers connect to HQ?

Yes, as long as HQ has a fixed IP address, all devices from different sites can sync centrally.

How often do I need to enroll staff?

Just once! No repeat enrollments are needed unless a profile changes.

Can I control admin access rights?

Yes—only authorized admins can edit user data or system settings.

How do I enroll staff?
  • Fingerprint: Use FOH02 desktop enrollment kit or enroll directly via the reader
  • Facial: Register via webcam, reader camera, or upload photos into the software
What if the reader reaches max log capacity?

Older logs are automatically overwritten. Example: AC-2100 Plus holds 100,000 logs.

UNIS T&A FAQs

What reports are available?
  • Late In
  • Early Out
  • Absenteeism
  • Break Time Summary
Can I configure multiple shifts in a day?

Yes—we support multi-shift scheduling for flexible work arrangements.

Do you support 24-hour or rotating shifts?

Yes—custom 24-hour or auto-rotating shift plans can be configured.

Can I track overtime (OT)?

Yes—as long as clock-in/out rules are predefined, OT is auto-calculated.

Will the system calculate total working hours?

Yes – standard and adjusted working hours are calculated automatically.

Can I assign multiple break times per shift?

Yes—up to 5 breaks per day per shift.

Can I manually edit clock-in/out or hours?

Yes—admins can adjust clocking data if needed.

Is fingerprint data auto-processed in UNIS?

Yes—logs are synced and ready for search/reporting in real time.

Can I assign different pay rates per shift?

Yes—custom pay rate rules based on shift categories are supported.